Printer

Teamwork, unity, trust, and solidarity have been the course of Avajang’s 20-year journey in the country’s information technology industry. This philosophy, attitude, and spirit have empowered Avajang to be recognized by its audience as a leading, capable, and trustworthy company, staying innovative and pioneering.

Avajang has always strived to be a sincere and lasting companion for its friends, partners, and customers, delivering distinctive and comprehensive experiences at every stage of cooperation.

Raising awareness and providing information through marketing and public relations methods, offering the best and most reliable global hardware and software solutions, and establishing a comprehensive and expedited platform for easy access to these products through precise engineering and a distribution and support network are among Avajang’s key services.

Avajang is one of the largest active groups in the country in the field of information technology and communications!

This company employs its rich technical knowledge to continuously improve the scientific and qualitative levels of Iranian users. Providing information, creating a secure environment for choices, offering top product recommendations, and delivering professional support services—all these aim to create a good shopping experience for customers. An experience that has made Avajang a trusted and distinguished name.

Avajang Products

So far, a diverse range of products from internationally renowned brands have been offered in the domestic market, supported and guaranteed by Avajang. The main mission of Avajang and its expert team is to manage selection, pricing, inventory services, sales network distribution, and after-sales service.

In response to users’ constantly changing needs, Avajang has always aimed to offer an up-to-date selection of IT products and office equipment. Some of these products include:

Software:

• Security solutions
• Office machines
• Various industrial and office printers
• Video projectors
• Retail barcode scanners
• Label printers for shops

IT Products:

• Computer components (motherboards, graphics cards, RAM, etc.)
• Computer accessories (mouse, keyboard, speakers, headset, webcam, gamepads, etc.)
• Laptops, netbooks, and tablets
• Portable storage devices (hard drives, flash memory, etc.)

Avajang collaborates with the largest international companies and is constantly working to attract the best brands and the latest technologies.

Avajang After-Sales Services

Avajang’s services are based on innovation, alignment with global market trends, and superior service delivery. Shortly after its establishment, Avajang's warranty became recognized as one of the best in the market due to its technical standards and continuous customer communication. To expand these services, Avajang has created a network of after-sales service representatives nationwide, including:

• Main service centers in Tehran (two branches), Shiraz, Isfahan, Mashhad, Ahvaz, Tabriz, Kermanshah, and Sari
• More than 7 authorized after-sales representatives across the country

Each representative, after completing specialized training courses and obtaining a license, provides different services in their province according to established groupings.

Specialized training for the staff of authorized service centers is always a cornerstone of our work. These trainings include internal courses, cooperation with foreign companies, and instruction from reputable domestic and international experts.

Customer Services Communications

Respecting consumer rights, accurate responses, and ensuring customer satisfaction are among Avajang’s most important work principles. Avajang’s customer-oriented services include:

• Online tracking of warranty service locations
• Direct technical inquiries online
• Status notifications and updates via SMS
• Use of customer relationship management software for quick and accurate responses
• Avajang system management administrator

Avajang is always committed to:

• Creating a unique and outstanding customer experience
• Developing products according to real market needs
• Establishing direct and two-way communication with customers
• Worthy responses to user trust
• Utilizing up-to-date technologies
• Building loyalty programs
• A vibrant and friendly environment for the Avajang family

Management and drafting of mission statements, organizational values, understanding, and expectation management, improving HR processes, providing optimized services, managing reviews, and evaluating performance are among the well-recognized pillars to achieve maximum customer satisfaction.