Avasys Technologies Company

Teamwork, unity, trust, and solidarity have been the core values guiding Avajang’s journey for over 20 years in the IT industry. This mindset has empowered Avajang to be perceived as innovative, capable, and reliable by its audience.

Avajang has always strived to be a sincere and consistent partner to its friends, partners, and customers. This approach has created a unique and comprehensive experience throughout every stage of engagement with the company.

Commitment to Awareness and Excellent Services

One of Avajang’s key principles is effective communication and raising customer awareness through modern marketing and public relations strategies. Alongside this, offering the best and most reliable hardware and software solutions worldwide has always been a priority.

This goal is achieved through:

• Precise product engineering
• Extensive distribution network
• Continuous support and distinguished after-sales services

Creating a powerful chain for Avajang’s growth and leadership in the market.

Creating a Unique Customer Experience

With vast facilities and technical knowledge, Avajang has provided a proper foundation for the scientific and qualitative development of Iranian users. Continuous information sharing, secure decision-making environments, and offering top-tier products are among its core actions.

All these factors have formed a unique path that has turned Avajang into a reputable, trustworthy, and distinctive brand.

Diversity in Products and Global Brands

So far, numerous products from leading international brands have been offered in the local market under Avajang’s support. All supply chain stages—from model selection and pricing to distribution and after-sales service—are handled by Avajang’s experienced professionals.

Responding to users’ evolving needs, Avajang aims to offer a wide range of up-to-date products, including:

Software:

• Security solutions

Office Machines:

• Heavy-duty office printers
• Projectors
• Retail barcode scanners
• Label printers for retail

IT Products:

• Internal PC components (motherboards, graphics cards, RAM)
• Accessories (mouse, keyboard, headset, webcam, speaker, gamepad)
• Various laptops, netbooks, and tablets
• Storage devices (hard drives, flash memory)
• Various printers

Collaboration with Leading Global Brands

Avajang collaborates with top international companies and continuously works to attract innovative and reputable brands. The Avajang brand is considered a reliable channel for introducing global products in Iran.

After-Sales Services: Avajang's Strength

In a short time, Avajang’s warranty has become one of the top in Iran’s market by maintaining technical standards and effective customer communication.

Expansion of after-sales service network:

• Main centers in: Tehran (2 branches), Shiraz, Isfahan, Mashhad, Ahvaz, Tabriz, Kermanshah, and Sari
• Over 70 authorized representatives nationwide

Each branch provides various services tailored to local needs, with trained staff ranging from 2 to 10 people.

Specialized Training and Knowledge Development

Avajang conducts regular training classes, sends staff to specialized courses abroad, and hosts prominent domestic and international experts to foster knowledge-driven and expert-oriented practices.

Customer-Centric Approach at Avajang

Consumer rights, accurate support, and customer satisfaction are among Avajang’s top priorities.

Customer-focused services include:

• Online tracking of warranty item status
• Direct communication with technical experts
• SMS updates on service progress

These services are the core of Avajang’s reputation and the reason behind the brand’s growing credibility.

Scientific Approach to Process Improvement

Efficiency and effectiveness of organizational processes are major concerns for today’s companies. Experts believe one way to boost effectiveness is through service quality improvement and meeting customer expectations.

Avajang Team: Always With Customers

Our team continuously strives to:

• Create a unique experience for customers
• Develop products by identifying needs
• Build direct and two-way communication with the audience
• Honor customer trust with responsive service
• Encourage the use of modern IT products
• Offer loyalty programs

To build a dynamic and friendly environment for the Avajang family across the country.

The Path to Customer Satisfaction: Avajang’s Top Priority

Avajang strives to:

• Develop a mission statement and organizational values
• Promote quality as a growth driver
• Understand customer expectations precisely
• Effectively manage human resources
• Provide services at all organizational levels
• Evaluate staff through customer feedback
• Handle complaints efficiently

To ensure maximum customer satisfaction in their experience with Avajang’s services and products.